Billing Support

Billing Support

Billing Issues

I am not getting my receipt emails ?

All transaction receipts are emailed from info@chatubecams.com. You may need to add this email address to your WHITE LIST to ensure that these emails are not placed into a junk-email or spam folder.

If you are not receiving the receipts please check your junk-email and/or spam folders to see if they are there.

You are welcome to contact us at any time to have a receipt re-sent.

What is +VAT?

+VAT is a Value Added Tax that customers in the European Union may be charged. This is now required by law for all purchases on this site. The VAT is calculated at the time of purchase and will be shown on your billing receipt. The percentage will differ based on the country you are purchasing from. Please check with your local government for information on how VAT applies to your area.

Why am I blocked when I try to make a purchase?

For your protection, our site requires a high-level of security from your browser.

How do I update or retrieve my account info?

ou can retrieve and update your info, including your clips, screen names, shows, transactions and payment accounts after logging into your account.

How can I get a purchase refunded?

Requests for refunds (or credits) are managed on a case-by-case basis to determine the best course of action pursuant to the customer’s issue. Should a refund be issued for any reason, it will be credited solely to the payment method used in the original transaction. We will not issue refunds by cash, check, or to another payment mechanism.

Still need help?

Contact the payment processor you used when purchasing your tokens by visiting their support link. Your transaction ID can be found on your bank/credit card statement. You can also contact the payment processor via email or by phone.


CCbill – Credit Card Support

International Toll Free Number:
International Number Listing

If you have other types of questions about payments, please contact support@chatubecams.com.



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