FAQ Users

Website and rules

What is Chatubecams?
Chatubecams is an online video network that connects men and women from all over the world through high-speed live video chat with full audio support.

When you visit our website for the first time, you only have guest rights.

Are all Chatubecams webcams live?
Yes, all Chatubecams models perform live in their chat rooms.
Does it cost anything to become a Chatubemodel?
You do not pay anything, the registration is absolutely FREE. Here you only make money.
Is there age limit for the broadcast yourself online?
The webcam modelling is an adult job, so you must be 18 years of age or older or whatever the minimum age is in your country which may be older than 18 years old. This fact will be checked during the registration procedure, so you need your id card or your passport digital version.
I have a smartphone, can I watch the Chatubecams live chat on my mobile?
Yes, that’s possible. Chatubecams can be viewed on your mobile browser just as well as on your laptop or PC.
How does webcam video chat work?
The Models have a webcam or camcorder set up in their room or studio giving live video feed through the Internet. Many Models have audio option as well, so they can be seen and heard the same time. You must have Adobe Flash plug-in installed on your browser to view the camera feeds.
I can’t chat with this model. Why?
When one of our models is in a private session, you are temporarily unable to chat with her. But of course you can still watch her show.
How do I chat with a Chatubemodel?
Once you enter a chat room, you may begin a conversation with the Model in the chat field. In the free area usually other visitors and Members also chat with the Chatubemodel, who responds in a color different than the guests. To get recognized with a unique name and receive real attention from the Models, sign up to become a Member.
What happens in a Private Chat / Full Private Chat?
Private chat makes it possible to communicate with each model one-on-one or directly without having to worry about other people distracting the model’s attention.
What is the reward option?
The reward option is a way for members to transfer credits to a model’s account. Rewards are 100% voluntary. They are not required in any way. Some members like to give rewards after a private chat, while other members prefer to reward a model for simple requests while participating in a public chat, or just because she’s nice. Whether (and how) you use the reward function is entirely up to you. Rewards are gifts and not a bribe, so please do not send a reward to demand anything afterwards. That is not fair to the model.
What are the rules here?
Our maxim is to have as few rules as possible here if necessary. Above all, we want members and models to have fun and not have to worry about all kinds of rules. We offer strength options for both models and members so that nobody has to keep in touch with someone they don’t like. Models have full control over their own chat rooms and they can exclude someone at any time. They can also block members that they simply don’t like. If you do not want to be on the blocked list of the model, you should not ask to do something via Skype, telephone, shopping app or any other form of communication. Members have access to a Ignore List at any time and can ignore members or models at any time.

The only thing we ask is that members do nothing illegal or inappropriate to our community in general. Here are a few examples:

Please do not do anything illegal.
Please do not post inappropriate pornographic links or pictures (this is not a porn website).
Please do not use denigrating, distracting or racist texts.
Please do not bombard the chat rooms (e.g., excessive messages, spamming).
Please do not be annoying to other members or models.
Please do not post personal or private information about other models or members.
Please do not create a user name for the purpose of personalizing someone or harassing members, models or administrators.
Please do not claim that you are an administrator, administrator or employee of this website.

It is useful to remember that there are real people on this website and that if you don’t bring certain things to the attention of a restaurant or bar, you shouldn’t do that here either?

I have not seen a certain model online. Where is she?
Models on this site do not have to work through a roster so they can come and go as they please. We do not know why certain models are not online or when they will return.
I was not satisfied with the Private chat. Can I request a refund?
If you are dissatisfied with the appearance of a model during a private chat, or if you encountered any other form of technical issues, please contact our customer service at support@chatubecams.com to describe your issue.

P.S. please remember, before you request a refund, that models are not required to fulfill your wishes.

How can I see how many website visitors chartubecams have?
In the footer you will find the link to the Traffic page. On this page you can see how many visitors are online, but also how many visitors were online today or yesterday. But also the visitors throughout the year or from the beginning of chatubecams. Watch Traffic Page.
I have other problems or questions. What should I do?
If you experience ANY problem on our site, do not hesitate and contact us immediately. We are available 24 hours a day and we are happy to help you with your problem immediately! Live support: support@chatubecams.com.
I want to register as a chatubemodel?
Becoming a model is really easy, fast and completely free! Register for free as a chatubemodel.


Do I need to pay for this service?
Register with a username and password to enjoy our special discovery offer.

Your ID card number will be requested to check that you are 18 or over.

It’s all for free!

Why has my payment been refused?
If payment is refused, please ensure you have entered the correct details and that the CAPSLOCK or NUMLOCK is not on. Please also ensure that there are no issues with the debit/credit card you are using. If the problem persists, please contact us or try another payment method.
Mobile payment information
You can access our services by purchasing credits using your mobile phone.
What to do when I have made a payment but I have not received the credits?
What to do when I have made a payment but I have not received the credits?

If you have problems with the number of credits you can contact customer service via support@chatubecams.com. Be ready to provide our specialists with your information and the information about the payment method used and the amount sent.

How much is a video chat room?
Free chat is completely free so you can chat with models. Private chats are paid.
What do I receive when I register for free?
Once you have registered for free you will no longer be a guest, but a fully registered member of our site
Can I buy credits without a credit or debit card?
Yes, that’s possible. We have various other payment options.
Are there recurring costs when I pay?
No, Chatubecams.com has no recurring costs because we want our members to decide themselves when they want to buy more credits.
What will be on my credit card statement?
We do not want our customers to worry about their privacy. Therefore, all transactions from chatubecams.com will appear as ECCBILL.
I have bought credits but I still have not received a confirmation email / email. How is that possible?
An email message is automatically sent with every assignment. To receive our messages you must enter a valid email address when you create your account. If you use a valid email address, check your spam folder because many email accounts are protected by a spam filter. When you find our messages in your spam folder, indicate that it is a regular mail and you will then simply receive the messages in your inbox.

Your account

I've forgotten my log in details
Go to the login page and click on forgot password. Enter your username or password here. Your log in details will be sent to your inbox within 1 or 2 minutes.
After sign up can I begin the webcam job?
After you complete the registration steps, you can begin working.
How do I delete my account?
If you want to delete the account, please contact us at support@chatubecams.com. And send us an email with the username and email address.
I can't login, but no error is displayed
If you find that you are unable to log in to the system and that every time you attempt a valid login no error is displayed, it could be that you have cookies disabled in your browser. Go to our Browser Test page to check whether cookies are disabled. You will also find instructions on how to activate cookies in your current browser.
What kind of camera do I need?
Any webcam or other video capture device attached to your computer should work if it is compatible with Flash.
How does live chat work?
Our site is the most advanced and established free live video chat service on the Internet. We combine state of the art technology with beautiful female and male performers from around the world in order to provide our users with the most diverse, realistic and intimate interactive live video chat online.

Once in the Free Public Chat area, all users are able to view and chat with the live performers of their choice by clicking on their image and entering their public chatroom. To communicate with a model, simply type your message into the chat interface and press enter.

What can I purchase with my credits?
Credits can be used to tip performers in Public and Paid Show Types, to enter Private, Multi-User, Voyeur, Group Chat and other paid show types, to purchase access to Videos On Demand, and a variety of other premium activities.
I just signed up and have not received my username and password?
It should have been displayed after you registered your profile and emailed to the email address you provided when joining. If you are using a free web based email try checking the spam/junk folder as sometimes they can get routed there. If that doesn’t work, just contact us, and we will help you locate your username/password.

Technical problems

The webcam image is poor quality?
The live images of our models are sent via the internet. The quality of the images depends on the webcam models’ internet connection.
My webcam isn't working?
Firstly, please ensure your webcam works properly in another programme (Skype, Msn etc.).

Please right click on the area where you webcam image should appear and select your webcam.

Ensure that no other programmes are using your webcam at the moment.

If the problem persists despite checks, please reinstall your webcam software. You will find the software on the webcam brand’s website.

My browser keeps stopping?
Please uninstall and reinstall Adobe Flash Player.

For Windows VISTA users:
If the problem persists after reinstalling the Flash, it may be due to a Microsoft Windows Vista authorisation issue.

Click the Windows button then select the search function:
Go to: C:WindowsSystem32MacromedFlash
Right click on the file: FlashUtil9b.exe ou FlashUtil9e.exe
Select ‘Run as admin’ and install updates
Restart your computer

The webcam model can't hear me. What should I do?
Ensure that you are in private and your webcam is on. Your microphone should turn on automatically. If not, check the settings:
Right click on the chat window.
You now have a menu. Please click the “Settings…” option (Parametres).
Your main screen turns grey, you have the “Macromedia Flash Player Settings/Parameters” menu (see below).
Click the bottom tab with a small microphone, select the microphone you want to activate from the drop-down menu, set the volume and select “Reduce Echo”.
Click “Close” to save your settings.
Browser Version?
For the best experience on our site, please make sure you have an up-to-date modern browser: Chrome, Safari or Firefox.
Popup Blocker Settings?
Please make sure that your Pop Up Blocker settings are correct:
For the best possible experience while visiting our sites, please disable your Pop Up Blockers.
Adware Information?
Adware can hijack your internet browser and may prevent you from accessing our websites properly.
I can't see the video or chat room?
If you have problems viewing the video or chat room, we recommend that you clear your browser history, delete temporary internet files and check the Cookies (Cookies must be ‘on’).

To clean the temporary memory, follow the following steps:
Microsoft Internet Explorer: Tools → Internet options → General → Browsing history
Mozilla Firefox: Tools → Empty the recent history
Chrome: Settings → Tools → Clean up the browsing information.

If the problem persists, contact customer support: support@bongacams.chatubecams.com and describe the problem as detailed as possible. We will do our best to help.

I have other problems or questions. What should I do?
If you experience ANY problem on our site, don’t hesitate and contact us immediately. We are available 24 hours a day and we are happy to help you with your problem immediately! Mail us on support@chatubecams.com.

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